Our goal is to establish ownership and commitment throughout the clients' organization...the key to successful implementation of improvement initiatives

An integral part of our approach is to establish ownership and commitment throughout the clients’ organization. We do this by building off the clients' expertise through facilitation and participation, incorporating our expertise when appropriate. This is essential to the design and successful implementation of improvement initiatives. Our highly experienced people resources do or facilitate the work to be done. We do not involve junior personnel in any aspect of an assignment. This assures personalized attention, a professional approach and the highest quality.

Project Pre-Planning

We begin with a project scope meeting with the client to define project objectives and scope as well as to confirm compatibility of WWA and client personnel. The next step is to prepare a draft proposal that defines our understanding of client needs and includes project objectives, scope, approach, deliverables and client investment. The draft proposal is submitted to the client for review, input and discussion to ensure alignment with the clients’ expected deliverables. Agreement is reached and a final proposal is prepared and approved. We view the proposal as the most important document apart from the final report as it assures common agreement and understanding prior to project start-up.

The WWA project team assigned to a project is structured to align senior consultant experience and skills with the work to be done. The team is headed by a project leader who is responsible for facilitating development of the work plan, managing all project activities, maintaining a close working relationship with the client and delivering the desired results. The project team works within rigid quality control standards. We include the descriptions of all members of the project team, as well as how the project team should be aligned with the client sponsor and project team, as part of the proposal.

Ideally, before we begin work, we make sure we have an understanding of the clients’ strategic parameters…the defined boundaries for change. This approach ensures all improvement initiatives are directionally correct. It aligns solutions with strategic parameters; it properly aligns priorities; it avoids misdirected improvement initiatives; it is focused and highly efficient; and it ensures highest return on future state investment.

Our Approach to Projects

We begin each project with a Situational Assessment. The assessment is used to provide a third party perspective to the current situation vs. predetermined bench marks. It can be very comprehensive or it can be "high level" depending on the objective of the assessment. This gives us a thorough understanding of our clients’ situation and those issues that can influence the outcome of the project. It guides our thinking relative to possible solutions, the pace at which change should be made and how change can be successfully implemented. We place considerable importance on the assessment phase of the business improvement process as it provides a directional perspective and clearly aligns priorities with opportunities for improving business performance.

At the conclusion of the Situational Assessment we provide a report that includes findings, conclusions, critical issues, required improvement initiatives, prioritization of improvement initiatives and a directional perspective. This will guide future project activities, timelines etc. The Situational Assessment leads to the development of customized and implementable strategies and plans that can yield measurable and sustainable results. During this phase of a project, we carefully balance the participative approach with our objectivity and independence.

Our Approach to Project Implementation

Our approach to implementation is to provide an operational perspective by identifying opportunities where performance can be impacted near-term, as well as changes that impact longer term performance. We categorize planned actions as follows:

  • Short-range activities that can have immediate impact
  • Pilot tests that require new learning before broad scale implementation
  • Mid-range changes which usually impact performance within a 12-24 month planning period
  • Longer term changes

Many clients ask us to be involved in implementing our recommendations. This extension of our consulting role provides reinforcement throughout our client’s organization, and it allows for the appropriate response to implementation issues. This shared ownership of the project from inception through implementation assures delivery of desired results.

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